Inbound
We put Customers in contact with a Brand Consultant for personalized assistance no matter where they are located
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Web Retailer
By placing a marker next to the posted products.
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Web Page
From the brand's website, from an online advertisement, social media, etc.
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POS
At the Point of Sale, in case of any doubt, the customer can get in touch with a simple marker whether or not the product is physically on display.
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OOH
While walking along the street, getting on the subway, on the bus, or wherever a brand advertisement is seen, customers may get in contact while continuing their trip.
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Leads
When remembering an acquaintance’s inquiry, about a particular product, the link can be shared for the prospective customer to get in contact and receive advice.
Outbound
As a result of the Immediate Contact, several outcomes are achieved
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User profile
Possibility of setting up the platform to collect customer data (name and surname, email, cell phone #) to follow up on the management procedure.
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Statistics
Follow-up of Consultant performance, distribution of demand in schedules/days, customer satisfaction, conversion, chat transcription, etc.
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Conversion
By intersecting statistics with Retail data, analysis of conversion rates, comparisons, mirror Products/POS, etc.
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HR optimization
The Consultants will be active from anywhere, and even while at the Point of Sale, waiting for a Customer's visit, they will be able to answer to those who contact them virtually.
